At Ganesh Product Japan, we are committed to ensuring customer satisfaction. Our Refund Policy outlines the conditions under which refunds can be requested and processed.

1. Eligibility for Refund

Refunds are available under the following conditions:

• The product is defective or damaged upon delivery.
• The product does not match the description or specifications provided at the time of purchase.
• The product is returned in its original condition, unused, and with all original packaging and accessories.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact our customer support team within 7 days of receiving the product.
• Provide proof of purchase (e.g., receipt or order confirmation).
• Describe the issue with the product and, if applicable, provide photos as evidence.
• Return the product to our designated address after receiving confirmation from our team.

3. Non-Refundable Items

Refunds are not available for:

• Products that have been used, damaged, or altered by the customer.
• Items purchased on clearance or as part of a special promotion (unless defective).
• Products returned without prior authorization.

4. Refund Processing

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

5. Shipping Costs

Refunds for shipping costs are subject to the following conditions:

• If the return is due to a defect or error on our part, we will cover the return shipping costs.
• If the return is for any other reason, the customer is responsible for the shipping costs.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team. We are here to assist you and resolve any issues promptly.